According to a study published in Evolutionary Biology, when empathy was introduced into decision making, it increased cooperation and even caused people to be more empathetic. This is compared with 60% of those who perceived less empathy.Ĭooperation is also a factor. When people felt their leaders were more empathetic, 86% reported they are able to navigate the demands of their work and life-successfully juggling their personal, family and work obligations. 50% of people with empathetic leaders reported their workplace was inclusive, compared with only 17% of those with less empathetic leadership. However, when they didn’t feel that level of value or respect for their life circumstances, only 14% and 30% of white women and women of color respectively said they were unlikely to consider leaving. 57% of white women and 62% of women of color said they were unlikely to think of leaving their companies when they felt their life circumstances were respected and valued by their companies.

76% of people who experienced empathy from their leaders reported they were engaged compared with only 32% who experienced less empathy. When people reported their leaders were empathetic, they were more likely to report they were able to be innovative-61% of employees compared to only 13% of employees with less empathetic leaders. A new study of 889 employees by Catalyst found empathy has some significant constructive effects: And a new study at Georgetown University found workplace incivility is rising and the effects are extensive, including reduced performance and collaboration, deteriorating customer experiences and increased turnover.Įditor Empathy Contributes to Positive Outcomesīut as we go through tough times, struggle with burnout or find it challenging to find happiness at work, empathy can be a powerful antidote and contribute to positive experiences for individuals and teams. A study published in the Academy of Management Journal found when people are on the receiving end of rudeness at work, their performance suffers and they are less likely to help others. Performance, Turnover and Customer Experience.In addition, a study at Carleton University found when people experience incivility at work, they tend to feel less capable in their parenting. Research at the University of Illinois found when employees receive rude emails at work, they tend to experience negativity and spillover into their personal lives and particularly with their partners. A study in Occupational Health Science found our sleep is compromised when we feel stressed at work. 53% of people are sad, 50% are irritable, 28% are having trouble concentrating, 20% are taking longer to finish tasks, 15% are having trouble thinking and 12% are challenged to juggle their responsibilities.

Specifically, 67% of people are experiencing increases in stress while 57% have increased anxiety, and 54% are emotionally exhausted. A global study by Qualtrics found 42% of people have experienced a decline in mental health.

Methods of empathetic listening